Information Technology

The Chief Information or Chief Technical Officer in a company has earned a seat at the executive table. Gone are the days where success is measured against implementing and operating computer systems. The CIO/CTO now helps to drive revenue, control expenses and is a valuable contributor to the company’s strategic plan. It is essential that the CIO/CTO be viewed as facilitator.

Astute CIO/CTO’s are investing significant cycles in understanding the concepts and power of Knowledge Management. With a dwindling workforce, more and more importance is being placed on the capture, retention, transfer and analysis of tactic knowledge. Significant “balance sheet equivalent value” can be achieved with a well conceived Knowledge Management infrastructure.

The CIO/CTO can facilitate closer relationships with the business units by being an advocate of aligning people, processes and systems. Most CIO/CTO’s have formed user interface groups to improve communication between IT and the business units. A CIO, with strong business credibility, can be a trusted advisor to the business units and help them in establishing the priorities that will achieve their annual objectives.

In addition, a CIO/CTO needs to add value by bring the company’s customers and suppliers closer to their company. The CIO/CTO can be viewed as a revenue contributor by building relationships with the CIO’s of important customers and suppliers to better understand their needs. From this understanding the CIO/CTO can better align his/her systems infrastructure with those of his/her customers and suppliers.

Companies like Dell Computer encouraged their CIO to reach out to the CIO’s of important customers and suppliers. The relationship established between Dell, its customers and suppliers has enabled it to more closely integrate their systems with those of their important partners.

Worthmore’s consultants assist Chief Information Officers and Chief Technology Officers with:

• Aligning people and processes with systems including ERP, Sales Force Automation, Customer Relationship Management and Human Resources and internal web portals.
• Establishing and auditing a knowledge capture and management value proposition within the company
• Enhancing the IT value proposition within the organization
• Mentoring the CIO/CTO to achieve a seat at the executive table
• Coaching business heads in how to leverage IT and the CIO within the organization
• Improve the effectiveness of the CIO/CTO’s mission statement, goals and orgaization
• Provide the CIO/CTO’s with a sounding board to debate the pro’s and con’s of outsourcing
• Assist the CIO/CTO in their audit of deviations from standard business practices
• Aligning people and processes with the ERP, Sales Force Automation, Customer Relationship Management, Human Resources, Manufacturing and Supply Chain systems from Oracle, SAP, Peoplesoft, Siebel, Pivotal, HP, Manugistics, i2, Microsoft and others.